Our client is an international IT Service Provider seeking a Tech Bar End User Support Analyst to support a key customer in Macclesfield.
Start: ASAP
Duration: 3 months
Location: Macclesfield
Role:
* Provide face-to-face end-user support with a focus on delivering high customer satisfaction.
* Maintain excellent communication with the IT support team and keep customers informed.
* Possess proven knowledge of Microsoft Windows environments, including Active Directory, software deployment (SMS, SCCM), Group Policy, and remote control methods.
* Support Windows 10, Office 365, MS Intune, and Lenovo hardware.
* Support Apple Mac OS and iOS software (desirable).
* Experience in deploying mobile devices (desirable).
* Support Microsoft Office applications, especially Outlook and Teams.
* Experience with cloud storage solutions such as MS OneDrive and Box.
* Knowledge of enterprise antivirus software.
* Understand asset management and updating asset inventories.
* Experience with ServiceNow (desirable).
* Work in a customer-oriented support role, including manning a drop-in desk and performing floor walking to support customers at their workspace.
This job is active and accepting applications.
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