Your focus will be on the success and growth of customers with Enterprise and Pro subscriptions across Easy PV and Heatpunk. You will become an expert in our software, using your deep product knowledge to ensure users fully understand the benefits of our tools, helping them maximize their efficiency and design capabilities. We're keen to find the right person for this role, regardless of experience and seniority. The specific responsibilities will be tailored around your experience.
Responsibilities
* Account management: Build deep relationships with enterprise decision‑makers, secure long‑term contracts, and minimize churn.
* Drive growth & value: Grow enterprise revenues by identifying and scoping upsell and customisation opportunities, cross‑sell other software services, ensure customers are utilising all aspects of the platform, and drive long‑term retention and value.
* Trade spend: Work closely with our wholesale sales team to maximise trade spend from Enterprise customers.
* New customer onboarding: Work with our software sales and dev teams to seamlessly set up and onboard new enterprise customers.
* Growth & retention (Pro & general user success): Upgrade free users to Pro, expand existing team subscriptions (e.g., adding seats), and minimise subscription churn; cross‑sell other software services (lead generation tools and finance partnerships).
* Training and success: Lead online Pro training sessions, run dedicated sessions with key software targets, build customer‑success focused resources (articles, videos, checklists, etc.) to help users get the most out of the software, and feed user insights to the product team to shape our roadmap.
Qualifications
* Background in proactive customer success, account management, or B2B sales, ideally within the software or renewable energy sectors.
* Highly commercial with experience using customer engagements to hit KPIs related to upsells, account expansion, and enterprise trade spend.
* Product champion with technical aptitude to quickly become an expert in complex software and the talent for teaching users how to maximise its benefits.
* Excellent at establishing and maintaining long‑term relationships with stakeholders, from growing installation businesses to enterprise‑level accounts.
* Strong technical understanding, able to grasp and explain complex product features and translate them into valuable business benefits for clients.
* Self‑starter: works independently, comfortable managing multiple priorities, and takes ownership of driving growth for the company.
* Bonus points for having a strong network within the renewable energy industry.
Compensation
* Executive: £30,000 - £40,000 base salary, plus annual bonus up to £3,500.
* Manager: £40,000 - £55,000 base salary, plus an annual bonus of up to £7,000.
* Profit sharing among all employees.
Benefits
* Pension salary sacrifice scheme
* Employee Assistance Package
* EV salary sacrifice scheme
* Cycle to work scheme
* Free bike maintenance
* Early finish on a Friday
* Lots of clubs to get involved with and company socials
* Free bag of delicious, fresh, locally‑grown organic veg every week
Company
Midsummer Energy is a fast‑growing company with a mission to promote renewable energy solutions. From solar PV systems to heat pumps and EV chargers, we distribute innovative products to trade customers across the UK and Ireland. Recognised as the UK's best renewables distributor in 2020 and 2022, we've also developed industry‑leading tools like Easy PV and Heatpunk, which are revolutionising how our customers work.
At Midsummer, we pride ourselves on our strong environmental ethos, collaborative team spirit, and passion for driving the energy transition. Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do – from how we support our customers to how we build our workforce. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
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