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Senior Technical Claims Negotiator - Claims Fraud (First Party), Bexhill
Client: Hastings Direct
Location: Bexhill, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 04.08.2025
Expiry Date: 18.09.2025
Job Description:
Job Title: Senior Technical Claims Negotiator - Claims Fraud (First Party)
Location: Bexhill or Leicester (Hybrid)
We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We have invested heavily in data and technology, and foster a strong 4Cs culture. We insure over three million customers and are looking for talented colleagues to join us in our exciting journey.
We are seeking a candidate with proven knowledge of Claims Fraud and coaching techniques, passionate about developing colleagues handling First Party and Customer Claims Fraud. You will collaborate across functions to provide tailored coaching, develop training materials, manage stakeholders, and ensure team KPI achievement through quality monitoring and improvements.
Responsibilities include:
* Driving results for key metrics such as reserving, indemnity, quality, and leakage
* Coaching and developing colleagues to enhance their fraud handling skills
* Helping colleagues manage difficult customer conversations confidently
* Providing training aligned with career development frameworks
* Referring cases to first-party counter fraud teams and negotiating claims settlements within authority limits
* Using root cause analysis to identify performance issues
Essential skills and experience:
* Strong background in claims fraud with understanding of the claims process
* Proven coaching ability, familiar with coaching models
* Experience with litigation and trials
The interview process:
* Recruiter screening call
* First stage interview with hiring leader
As a Disability Confident employer, we ensure an inclusive recruitment process with support and adjustments available. We do not offer sponsorship for this role.
Benefits include:
* Flexible hybrid working
* Performance bonus scheme
* Financial wellbeing support, including life assurance, income protection, pension contributions, and discounts
* Mental health and wellbeing programs
* Additional leave options, healthcare plans, discounts, social events, and more
Join us to be part of a company that values its colleagues, customers, community, and growth. We are committed to diversity and equal opportunity, welcoming applications from all qualified candidates.
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