Summary
Bernicia is offering a fantastic opportunity to join its Neighbourhood Services Team. You will learn about ASB & community safety issues by interacting with customers, community groups and partner agencies. If you are a strong communicator and passionate about making a difference in your community, this opportunity could be for you.
Wage
£20,875 a year
28 days holiday
Training course
Anti-social behaviour and community safety officer (level 4)
Hours
Monday to Friday, between 9am - 5pm.
37 hours a week
Start date
Tuesday 1 September 2026
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* You will learn all about the practical and legal aspects of community safety
* Support and intervention
* Interviewing techniques and how to gather evidence
* How to prepare case files for legal proceedings
* Collaborate with community partners
* Implement informal interventions to support vulnerable people
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* Three Rivers House, Abbeywoods Business Park, Pity Me, Durham, DH1 5TG
* Oakwood Way, Ashwood Business Park, Ashington, Northumberland, NE63 0XF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOCIAL LANDLORDS CRIME AND NUISANCE GROUP
Training course
Anti-social behaviour and community safety officer (level 4)
What you'll learn
Course contents
* Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
* Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
* Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
* Make justifiable and appropriate decisions on the information available.
* Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
* Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
* Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
* Plan investigations into cases thoroughly and methodically.
* Interview all parties involved in a case using effective investigative and interview techniques.
* Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
* Maintain accurate and appropriately-detailed records and information.
* Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
* Prepare a case file for referral to solicitors or for legal proceedings.
* Effectively present a case and evidence for a review panel or in legal proceedings.
* Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
* Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
* Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
* Make justifiable and appropriate decisions on the information available.
* Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
* Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
* Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
* Plan investigations into cases thoroughly and methodically.
* Interview all parties involved in a case using effective investigative and interview techniques.
* Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
* Maintain accurate and appropriately-detailed records and information.
* Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
* Prepare a case file for referral to solicitors or for legal proceedings.
* Effectively present a case and evidence for a review panel or in legal proceedings.
Training schedule
You will attend training at your allocated training provider 1 day per week.
Requirements
Desirable qualifications
A Level in:
- 2 A-Levels (grade C or above)
Other in:
Business/Admin, Customer Service, Housing related (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience