The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads.Key ResponsibilitiesConsidering and responding to Applications for Pre-action disclosureHandling matters in accordance with client SLA'sInstructing Counsel/advocateReviewing evidence Legal ResearchNegotiations/ Drafting Payments into CourtDealing with routine correspondenceInitial review and setting strategy for the management of the claimReviewing matters throughoutCRUDealing with disclosureReviewing evidence (including medical / personnel records)Conducting investigations with Insured's / obtaining witness statementsLiaising with parties involved in claims including the insured, Claimant Solicitors and witnessesInstructing Counsel / ExpertsAttending conferences and Trials with Counsel and note takingDealing with routine correspondenceReviewing quantum Drafting Tomlin Orders and Consent OrdersDraft Cost schedulesDealing with general or straightforward queriesTelephone chasing activitiesFiling out Allocation Questionnaires and witness summonEnsuring compliance with the SRA Standards & Regulations.Working Hours:35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office - 1 day a week in office.Skills, Knowledge and ExpertiseSelf-confident with good telephone and communication skills with people at all levels inside and outside the businessAn ability to organise and prioritise tasks using initiativeCalm under pressure with the ability to re-prioritise and delegate effectively when requiredAn ability to maintain attention to detail when dealing with repetitive tasksGood Literacy and IT skillsGood team worker with the flexibility to do what is required to get a result and ensure client service levels are metAbility to work effectively within the Keoghs Shared Behaviour frameworkContributes actively to an environment in which colleagues work cooperatively with each other.Ability to meet performance targetsPositive, confident and enthusiasticExcellent listening, verbal and written communication skillsGood client care skills and evidence of working to client guidelines on a delegated basisAbility to prioritise work, keep to deadlines and work under pressureHigh level of analytical skillsPrevious personal injury file handling experience Legal Education- ILEX, LPC or equivalent work experienceExperience of handling a caseload of EL/PL files would be advantageous.Benefits25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.Simply Health Care Cash PlanWeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in ServiceCritical Illness CoverPHI/Income Protection ( Private health insurance)Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets after successfully completing probation