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Call Centre Operative and Dispatcher, Writtle
Client: Happicabs
Location: Writtle, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 234115273221
Job Views: 4
Posted: 02.07.2025
Expiry Date: 16.08.2025
Job Description:
We are currently recruiting for friendly, hardworking call centre agents and dispatchers to work within our busy 24-hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST). This role requires flexibility to work various shifts, including evenings, weekends, and bank holidays, to meet 24/7 demand.
This role is ideal for someone passionate about customer service, comfortable in a fast-paced environment, and capable of completing sales and promoting our brand positively. If you are vibrant, enthusiastic, and driven, this is the perfect opportunity. Our call centre team is fun, friendly, and dedicated to achieving team goals.
Roles and Responsibilities:
1. Communicating professionally and promptly with other departments, providing timely resolutions to issues or queries.
2. Handling customer bookings via telephone, email, web, and app.
3. Dealing with both new and existing customers.
4. Converting quotes into sales.
5. Problem-solving and managing difficult calls and customers.
6. Providing friendly, professional service and positively promoting our brand.
7. Managing high call volumes during busy periods.
8. Performing administrative duties related to customer interactions.
9. Addressing driver inquiries and escalating significant issues to management.
Who We Are Looking For:
* Administrative experience, preferably in a contact centre environment.
* Proficiency with bespoke systems and Microsoft Office products.
* Excellent customer service skills.
* Calm, professional demeanor.
* Target-driven and motivated.
* Friendly, hardworking, and team-oriented.
Full-time or part-time positions available with various hours. The role pays between £MW and £11.00 per hour. Company benefits include holidays, overtime, and team evenings out.
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