Area Network Manager
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Company Description/Business Unit
Location: Bristol – Field Based
Contract: Full Time/Permanent
Hours: 36.25 per week (9am‑5pm Monday‑Friday)
AA Prestige is committed to delivering the highest standards of service and compliance within our network of approved garages.
We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans.
Key Responsibilities
* Proactively manage and motivate the network of AA Approved garages to ensure the highest standards for our customers, including resolving complaints, ensuring annual audits and compliance
* Conduct external audits for external companies as required
* Drive the growth and retention of garages within your designated area while supporting the full UK network growth
* Analyse data, produce management information (MI) and insights, and support effective growth and management of the AA owned and AA Affiliated Network Business areas
* Regularly inspect garages to ensure standards and compliance are met
* Use data to manage garage performance and ensure compliance with KPIs and legal requirements
* Provide monthly performance and risk reports to senior management
* Conduct unannounced visits (mystery shops) to assess service quality
* Investigate and resolve complaints in line with AA Prestige guidelines
* Promote the AA Approved network and value‑added services to new and existing garage partners
* Collaborate with the roadside section to drive tow‑in work to AA Approved garages
Qualifications and Experience
* Minimum 3 years in the motor industry aftermarket environment
* Good commercial awareness of the AA brand and AA Prestige Garage product
* Strong communication, data analysis, and IT skills (Microsoft 365)
* Minimum Level 3 Motor Industry qualification or equivalent desirable
* Self‑motivated, energetic, and able to work under pressure
Benefits
* Company Car & Fuel Card
* 25 days annual leave plus bank holidays & holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme with car salary sacrifice, health, shopping and holiday discounts
* Company‑funded life assurance
* Diverse learning and development opportunities
* Dedicated Employee Assistance Programme and 24/7 remote GP service
We’re an equal‑opportunity employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
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