Overview
Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We are looking for an enthusiastic individual to join our team as a Receptionist. Frenchay Brain Injury Rehabilitation Centre, part of the Active Care Group, is a modern newly built independent hospital run in partnership with the NHS (North Bristol NHS Trust). It provides an inpatient Level 1 intensive brain injury rehabilitation service (29 NHS England funded beds) for the South West of England and has now refurbished its old building to provide a further 23 slower-stream neuro-rehabilitation beds (Level 2). Both services will be managed in partnership with North Bristol NHS Trust.
What you'll be working
Full-Time Receptionist. Full-time: 37.5 hours per week (Monday-Friday 9am – 5pm). Salary: £25,165.51-£26,143.19 Per Annum.
What you'll be doing
* Be responsible for the efficient delivery of high-quality reception cover, clerical and other administrative services.
* Assist with the day-to-day administrative functions to ensure the smooth running of the Centre.
* Provide a friendly, welcoming reception service to all visitors, patients, and relatives.
* Ensure confidentiality is always adhered to by staff in the proximity of the reception area.
* Ensure that visitors to the Centre are signed in and out of the Visitors Book.
* Ensure the Reception Desk is covered throughout the working day.
* Escort visitors to their destination in the Centre if required.
* Communicate sensitively with patients and relatives.
* Answer telephone calls, taking accurate and concise messages and act accordingly.
* Deal with general queries and enquiries in an efficient, polite, and professional manner.
* Answer the car barrier phone; ensuring visitors are specifically for the Frenchay Brain Injury Rehabilitation Centre.
* Manage reception duties on the front desk and provide a welcoming service to all visitors.
* Manage incoming and outgoing post, keep the stationery stocked, and handle deliveries and invoices as required.
* Maintain the Centre notice boards and provide administrative support to the Multi-disciplinary Team (typing letters, minutes, discharge reports, and general typing duties).
* Organise patient reviews, arrange dates, invite relevant people, type reports, and distribute them as necessary.
* Support the Multi-disciplinary Team in maintaining effective communication and teamwork; maintain confidentiality at all times.
* Cover Reception on Bank Holidays in rotation with other reception staff.
* Contribute to induction and training of new staff as appropriate and undertake other responsibilities as requested by the Hospital Director.
* Arrange patient appointments and liaise with external professional agencies; book transport and organise driver timetables; prepare for external appointments by liaising with patients and families.
* Maintain a smart, professional appearance and a positive, welcoming image; adhere to uniform policy.
* Maintain a high standard of confidentiality and adapt to flexible, team-based work to meet centre needs.
What you'll have
* Good standard of general education; GCSE Mathematics & English (Grade 4/C and above)
* Good literacy and keyboard skills; computer literate with Microsoft packages, emails and internet
* Excellent communication skills (written and oral)
* Ability to work within a team and to take direction with discretion
* Ability to complete tasks within timescales and deadlines
* Excellent interpersonal / people skills and organisational abilities
* Professional service under pressure; confidentiality awareness; experience in Reception or customer care roles
* Experience communicating with all levels of professional staff and the public
* Awareness of confidential data policies and procedures
* Enthusiastic, cheerful, and professional with a smart appearance
* Polite telephone manner, flexible, and able to use own initiative and work unsupervised
* Good time management and ability to meet deadlines; maintain information confidentiality
* Responsive and flexible to changing demands
What to look forward to
* 25 days plus bank holidays
* Birthday off
* Join the Active Learning Hub with training and development opportunities
* Active Reward App discounts
* Free 24-hour confidential Employee Assistance Programme Helpline & App
* Nest Personal Pension
* Medicash Health Plan for you and your family
* Active Behaviours recognised via Active Awards
* Enhanced Sick & Maternity Pay benefits
* Refer a Friend Scheme – earn up to £1000 for referrals
ACGRES
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