Customer Service Representative, Hemel Hempstead
Location: Hemel Hempstead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ba4be8988b5c
Job Views: 62
Posted: 24.06.2025
Expiry Date: 08.08.2025
Job Description
Who we are
Every life is unique and so are you! At Dräger, we protect, support, and rescue lives daily. We develop pioneering devices, software, services, and solutions trusted worldwide, focusing on life-saving technology.
About the role
All employees are responsible for complying with the Integrated Management System (IMS) and minimizing environmental impact while performing their duties.
* Handle general customer inquiries via phone and email
* Manage product orders from entry to invoicing in the ERP system
* Support collection of accounts receivable
* Ensure order accuracy, support EDI processes, report backorders, and communicate order status to customers and sales
* Maintain customer master data in ERP and CRM systems
* Escalate and resolve customer issues
* Provide administrative support to Sales & Project Management
* Assist with PPQ requests, electronic filing, and data provision for net promoter score
* Check quotes, create returns and credits
Shared responsibilities
All employees must:
* Follow IMS and environmental policies
* Ensure safe working conditions and comply with occupational health & safety standards
* Embed our WeLEAD competencies: trust, customer value, enabling others, providing direction, embracing diversity, delivering results
Reporting Relationships
Manager: [Specify if known]
Team Size/Environment
* Close team of 6 within a larger Customer Service team
Role Requirements
Education/Qualifications
* Secondary education or equivalent experience
Related Experience
* Experience in phone-based B2B customer service (desirable)
* Proficiency in MS Office, SAP, CRM
* Order processing experience
* Customer-focused, organized, reliable, analytical
* Technical understanding of Dräger medical products is a plus
Benefits include 27 days holiday, health covers, salary sacrifice schemes, discounts, and more.
We value diversity and are committed to equal opportunity employment. All qualified candidates are encouraged to apply.
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