💻 3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote)
🚀 Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment?
We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.
💼 What You’ll Be Doing:
* Take ownership of escalated technical support tickets from 2nd line.
* Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
* Deliver outstanding customer service and ensure SLAs are consistently met.
* Maintain detailed documentation and update support queries in real time.
* Contribute to continuous improvement of IT services, processes, and documentation.
🛠Tech You'll Get Hands-On With:
* Microsoft Server & Desktop OS, Exchange, Intune, Azure AD
* Office 365 Suite (SharePoint, Teams, OneDrive)
* Hyper-V, VMware (clustered environments)
* Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis
* HPE/Aruba Networking, VLANs, routing, MPLS
* Hosted VoIP (e.g. Gamma Horizon)
✅ What We’re Looking For:
* Solid 3rd Line support experience in an MSP or fast-paced environment.
* Deep knowledge of Microsoft and Office 365 ecosystems.
* Strong networking experience including VLANs and routing.
* Excellent communication skills—both written and verbal.
* Self-starter who can work independently and as part of a wider support function.
* Full UK driving license.
🌟 Bonus Points For:
* Microsoft, CompTIA, or Cisco certifications.
* Experience with CyberEssentials or on-premise telephony.
* Project implementation experience.
🎯 What’s In It For You?
* Salary up to £45,000 + on-call allowance
* Hybrid working (Bridgend & Remote)
* Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
* Private medical insurance
* All equipment provided (laptop, mobile, monitor, etc.)
* Supportive team and clear path for development