CLIENT RELATIONSHIP MANAGER Location Central London Salary £50,000 - £60,000 depending on experience Job Type Permanent, full time, flexible/hybrid working Benefits Pension, Private Healthcare after probation period, 21 days’ holiday, plus public holidays, plus your birthday ABOUT INSTANT ON IT: Founded in 2004, we are a rapidly growing Cloud IT services company based in central London. We provide a range of industry leading technical, advisory and consultation services. Our job is to make our clients’ Information Technology work efficiently and securely. We are also their key advisor for new IT developments, particularly around IT security, and you will be involved in leading our clients’ IT plans to help deliver our clients’ business objectives. Our clients operate in many sectors including Legal, Private Equity, Asset Management, Media, and others. We share our clients’ focus on quality and service excellence, and as, a result of business growth, we now are looking to hire a Client Relationship Manager. ABOUT THE ROLE: As a Client Relationship Manager, you will be the face of our company - owning, maintaining, and deepening the trusted relationships on which our business is built. Supported by colleagues and management, you will have overall responsibility for the commercial success of your own portfolio of accounts and will have an opportunity to contribute to the immediate team and the company. You will be the voice of the customer within IOIT and take pride in ensuring we deliver excellent service and anticipate and cater for their future IT requirements. This role focuses on the following key areas: Client Engagement & Communication Serve as the main point of contact for assigned clients, addressing inquiries, resolving issues Take a structured approach to your work, plan and arrange regular meetings, with written follow-up Relationship Building Develop and maintain strong, long-lasting client relationships by understanding their business objectives and aligning IOIT services to meet those goals. Identify opportunities to expand service offerings Account Management Oversee the onboarding process for new clients Monitor client accounts to track usage, service performance, and contract compliance. Manage contract renewals Collaboration with Internal Teams Coordinate with internal teams for timely service delivery. Communicate client needs to relevant departments. Performance Reporting Prepare and present regular reports on account performance, client satisfaction, and KPI/SLA’s. Analyse data to identify trends and areas for service improvement. Problem Resolution Proactively identify and address potential challenges affecting client satisfaction. Lead the resolution process for any service disruptions or client concerns. Strategic Planning Develop strategic roadmaps aligned with Client requirements. Provide clients with relevant insights and recommendations. ESSENTISL SKILLS: Minimum 5 years’ industry experience in a relevant role (in IT industry preferred) Demonstrable business acumen and a keenness to understand the IT services marketplace and developments Articulate and professional with excellent interpersonal skills including expectation management Customer service-orientation, with the desire to have dedicated clients’ needs centre to everything you do Outstanding oral and written communication skills with the ability to generate client proposals and reports as well as to communicate/ simplify technical information in person, by email or over the phone Ability to multi-task and adopt a proactive and organised approach, in order to exceed client expectations A confident, positive, and upbeat demeanour with colleagues and contacts Excellent organisational skills with close attention to detail Competent in accurately maintaining CRM software with management information, billing data and client linked documentation (we use MS Dynamics and Power Apps) Desire to work as part of a team, making a valuable contribution to our business BENEFITS Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training) Regular career progression reviews 21 days holiday, public holidays, and birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Recruitment referral scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events (tech-infused minigolf and darts, pool, and more) Electric car scheme after 2 years of service