A leading IT services consultancy in Greater London is looking for a Senior CCaaS Engineer. This role involves designing and integrating customer engagement solutions with a focus on NICE CXone and Genesys platforms. The ideal candidate will have at least 5 years in telecoms, strong understanding of SIP and PSTN, and experience managing contact centre operations. The position offers a hybrid work model and a salary range of £70-85K plus additional benefits including healthcare, life insurance, and a matched pension scheme. #J-18808-Ljbffr