Description Internal Account Manager – Hybrid | £30,000–£40,000 Bonus | Peterborough Are you a proactive and customer-focused professional with a passion for sales and relationship management? We're looking for an Internal Account Manager to join a well-established business specialising in joinery supplies, hardware, and workshop consumables. This is a fantastic opportunity to work in a role with a supportive team, modern offices, and plenty of room for career growth. About the Role: As an Internal Account Manager, you'll be responsible for managing a portfolio of B and C-grade accounts, ensuring customer satisfaction, retention, and growth. Your day-to-day will focus on building strong relationships, identifying new opportunities within existing accounts, and delivering top-tier service. Key Responsibilities: * Manage and nurture a portfolio of B and C-grade customer accounts * Develop lasting customer relationships and provide tailored product solutions * Assist in handling product queries and closing sales * Coordinate with logistics to ensure smooth and timely order fulfilment * Identify upselling and cross-selling opportunities * Maintain CRM records and track account activity * Gather and report customer feedback to help improve offerings Requirements * Experience in a sales or account management role * Excellent communication and interpersonal skills * Ability to manage multiple accounts and prioritise workload * Problem-solving mindset with a proactive attitude * Familiarity with CRM systems and sales processes * Organisational skills and attention to detail * Self-motivated with the ability to work independently and within a team Desirable: * Knowledge of joinery supplies or workshop consumables * Previous experience managing B and C grade accounts Benefits * Competitive salary of £30,000–£40,000 * Bonus scheme after probation * Hybrid working options post-probation * Free on-site parking * Recently refurbished offices with kitchen facilities * Complimentary snacks and drinks * Company charity involvement * Genuine opportunities for career development Location: Newark Rd, Peterborough PE1