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Client:
Fimatix
Location:
colchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Fimatix are a leading Software Consultancy who specialise in working with HM Government.One of our HM Government clients has tasked us to recruit a Principal Technical Architect on a contract basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance.
We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments.The candidate will have at least 5+ years’ experience leading IT service management.
This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector.
Key Responsibilities
* Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements.
* Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities.
* Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live.
* Conduct Service Management Readiness Testing to validate operational preparedness.
* Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform.
* Partner with Solution Architects to ensure service designs meet functional and non-functional requirements.
* Coordinate with IT Security to complete all required health checks and security validations.
* Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan.
* Identify, assess, and manage operational risks and issues related to service transition activities.
Key Skills
* Service Transition Management
Leading end-to-end service transition activities for complex IT projects.
Embedding new services into operational environments with minimal disruption.
* Service Design
Creating detailed service design packages that align with business and technical requirements.
Integrating enterprise standards and supplier capabilities into service models.
* ITIL Framework Expertise
Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation.
* Service Acceptance & Readiness
Managing service acceptance criteria and ensuring services are operationally ready before go-live.
Conducting readiness assessments and operational testing.
* ITSM Tooling (e.g., ServiceNow)
Experience onboarding services into ITSM platforms.
Working with tooling teams to configure workflows, CMDB, and service catalogs.
* Stakeholder Engagement
Collaborating with architects, security teams, test managers, and business stakeholders.
Communicating technical concepts clearly to non-technical audiences.
* Security & Compliance
Coordinating IT health checks and ensuring compliance with security standards and policies.
* Operational Acceptance Testing (OAT)
Planning and executing OAT scenarios such as performance, failover, and event management.
Identifying, tracking, and mitigating operational risks and issues during service transition.
* Analytical & Problem-Solving Skills
Evaluating complex systems and processes to identify improvements and resolve issues efficiently.
Please apply now for an immediate interview.
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