About the Role
and our Ideal Candidate
A front line customer role in libraries, serving the public, handling cash transaction, answering basic enquiries and carrying out routine library duties such as shelving and tidying the shelves.
1. Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
2. Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
3. Operate the library management ICT system requiring a degree of specialist training in order to support customers.
4. You will need to be confident in using IT for your own work and in helping customers use IT equipment and software, such as scanners, printers, apps, social media, setting up emails, etc.
5. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same.
6. You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service, and will be an ambassador for providing excellent customer care as well as helping to deliver events and activities that increase visits and issues.
Our Ideal Candidate
Essential:
Experience of dealing with customers in a calm professional manner.Ability to provide excellent customer service.Ability to take part in promotional activities and deliver events for adults and children e.g Rhymetime or story timeWorking knowledge of IT and the internet.Ability to use own initiative.Ability to deliver under pressure.Flexibility to travel to all 8 sites as at when required with enough notice.Ability to work within a single staffing model
Desirable:
Previous library experienceWorking knowledge of Sirsi DynixWorking knowledge of digital productions.
About Us Sutton Council’s Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council’s Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough’s approach to developing place, economic growth and community cohesion. Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
7. Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
8. General Council Flexi-time (Please note, this applies to roles at grades 1-9 only)
9. Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year
10. Three volunteering days per year in Sutton
11. Comprehensive learning and development programme
12. Local and national discounts for shopping, eating out and leisure activities
13. Interest free season ticket loans
14. Local Government Pension Scheme
15. Car parking scheme
16. Bicycle loan facilities and cycle to work scheme
17. Zip car scheme
18. Free eye tests and contribution towards glasses
19. Confidential wellbeing and counselling support
20. Subsidised gym membership