About Us:
Nestled within the elegant surroundings of The Kinmel & Kinspa, our luxury hotel spa offers an exclusive escape for guests seeking tranquillity, wellness, and five-star service. From premium treatments to beautifully designed leisure facilities, every detail is tailored to create a world-class guest experience.
We are currently seeking a Professional and personable Spa/Leisure Receptionist to join our front-of-house team. This role is perfect for someone who takes pride in providing exceptional guest service and thrives in a refined hospitality environment.
Key Responsibilities:
* Warmly welcome all guests to the spa and leisure facilities, creating a professional and inviting first impression
* Handle all bookings, enquiries, and guest communications via phone, email, and in person
* Manage payments and daily cash procedures accurately
* Coordinate treatment schedules and support therapists and leisure staff
* Maintain a pristine, serene reception area aligned with the hotel's luxury standards
* Proactively promote spa treatments, packages, and membership offerings
About You:
* Previous experience in a front-of-house or receptionist role within a luxury spa, hotel, or leisure setting is highly desirable
* Exceptional communication and interpersonal skills
* Confident with booking software and general computer systems
* Discreet, attentive, and composed under pressure
* Flexible availability, including weekends and public holidays
What We Offer:
* Competitive salary based on experience
* Generous staff discounts on spa treatments, retail products, and hotel services
* Complimentary use of leisure facilities (where available)
* Opportunities for career progression and professional training
* A supportive team environment in a prestigious hotel setting
How to Apply:
If you're passionate about luxury hospitality and wellness, and love creating memorable guest experiences, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: 35 per week
Benefits:
* Additional leave
* Company events
* Employee discount
* Free parking
* Gym membership
* On-site gym
Experience:
* Customer service: 1 year (preferred)
Work Location: In person