Your mission
Nomupay is a fast-growing global fintech providing seamless payment solutions to merchants operating across international markets. We are looking for a Head of Merchant Support – UK to lead and develop our merchant support function.
This is an excellent opportunity for an early-career support leader ready to step into their first Head of role, taking ownership of support operations, team development, and merchant experience.
Key Responsibilities
* Lead the UK Merchant Support team and oversee daily support operations
* Manage SLAs, KPIs, and performance reporting
* Improve support processes, workflows, and escalation frameworks
* Collaborate with Product, Engineering, Risk, and Sales teams
* Drive improvements in merchant experience and satisfaction
Your profile
What We’re Looking For
* Experience in payments, fintech, or regulated financial services
* Background in customer or merchant support leadership
* Experience managing or mentoring support teams
* Strong understanding of support metrics and operational processes
* Experience with tools such as Zendesk or similar support platforms
* An approachable, friendly leadership style, with the ability to support, mentor, and motivate a team
This role is ideal for someone moving from a Senior Support Manager, Merchant Support Manager, or Support Team Lead role into their first Head of Support position.
Why us?
What We Offer
* Competitive salary
* Pension contribution
* 25 days annual leave + bank holidays
* Birthday day off
* Modern, centrally located Manchester office
* Hybrid working
* Wellbeing Portal (24/7 GP access, Mental Health Support & More)
Join Nomupay and play a key role in shaping the merchant support experience as we scale globally.
About Us
Nomupay is a global payments platform on a mission to simplify cross-border commerce. We help businesses accept, process, and manage payments worldwide through secure, scalable, and locally optimized solutions. By connecting local markets to the global economy, Nomupay enables merchants to grow internationally with confidence.
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