Title posted on CareerBeacon - Manager, Resident Experience - London
Posted on March 31, 2026 by Employer details York Property Management
Why Work With Us?
* Supportive Team Culture: Work with a welcoming and inclusive team that values your contributions.
* Career Development Opportunities: Advance your career with opportunities for growth, mentorship, and leadership.
* Employee Recognition Program: Your hard work and loyalty does not go unnoticed with our peer recognition program.
Job Details
The Manager of Resident Experience (MRE) reports to the Community Manager and is responsible for day‑to‑day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.
Responsibilities
* Renting Units
o Respond to inquiries from prospective residents in person, via email, and over the phone promptly and courteously.
o Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter.
o Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building.
* Move Outs and Unit Turnover
o Submit Notices to vacate to Head Office and deliver move‑out instructions to residents.
o Schedule and conduct Preliminary and Final Move inspections.
o Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator.
* Resident Experience
o Deal with resident matters as they arise in a professional manner.
o Maintain a detailed record of resident notes in property‑management software and upload documents and pictures on time.
* General Management of Property
o Maintain interior: ensure lobbies and common areas are thoroughly cleaned.
o Maintain exterior: water and tend to plants, pick up any garbage around the property.
o Clean units to make ready for occupancy.
Qualifications
* Excellent customer service and public interaction skills.
* Ability to use and/or learn new technology.
* Strong attention to detail and accuracy on documentation.
* Demonstrated knowledge of Landlord and Tenant Act.
* Effective verbal and listening communication skills.
* Time‑management skills.
Job Information
* Location: London, ON
* Work location: On site
* Salary: $43,000 to $45,000 per year
* Terms of employment: Permanent, full‑time
* Starts as soon as possible
Benefits
A benefits package will be offered at 3 months of employment.
Successful candidates, as a condition of job offer, will be required to provide a satisfactory criminal record check.
York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.
Advertised until: 2026-04-30
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