Job Description
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our Sales and Client Success team to join them as a Onboarding and Support Executive.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.
Some of the key responsibilities include:
* Facilitate the smooth transfer of deposits into TDS, working directly with customers, coordinating any required data transfer requests, and acting as the central point of contact during the transition.
* Liaise with alternative deposit protection providers to investigate and resolve data discrepancies.
* Collaborate with internal teams to complete onboarding and support activities successfully.
* Complete data imports within required timeframes while maintaining a high level of accuracy.
* Handover customers to the appropriate internal teams following successful onboarding, ensuring customers are fully briefed and supported as they move into ongoing engagement with TDS.
* Prepare and update sales and onboarding reports, dashboards, and performance materials.
To be considered for this opportunity you must be able to:
* Be proficient in MS Office, with particular strength in Excel and a working knowledge of CRM platforms (e.g. Salesforce).
* Demonstrate a customer-oriented, problem-solving approach with excellent communication skills.
* Analyse large quantities of information in electronic formats.
* Evidence a proven track record of meeting deadlines while maintaining a high level of accuracy and attention to detail.
* Manage multiple tasks simultaneously and prioritise a heavy workload effectively.
* Meet the requirement of education to A-level standard or equivalent.
TDS offers a plethora of benefits inclusive of:
* 33 days holiday inc bank holidays
* BUPA Private healthcare
* BUPA Wellbeing cash plan
* Pension Scheme
* Additional day off for your birthday
* Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.