M&E PPM Contracts Manager
Reports To: Operations Management Team / Managing Director
Location: Crayford office, with travel to sites in London on occasions.
Hours of Work: Monday – Friday, 08:00 – 17:00
Salary: £55–£65,000 (depending on qualifications and experience)
Overview
Due to continued growth, we are seeking an experienced M&E PPM Contracts Manager to oversee a portfolio of planned preventative maintenance (PPM) and small works projects across multiple sites. This is an exciting opportunity for a highly motivated individual looking to progress their career with strong mentorship and a clear development pathway.
The successful candidate will have proven experience managing M&E service contracts, with technical knowledge in mechanical and/or electrical systems being advantageous. You will oversee the delivery of both PPM and reactive maintenance, working closely with project teams, engineers, subcontractors, and clients to ensure service excellence.
Key Responsibilities
1. Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
2. Mobilise new PPM contracts, including asset register population, 60-day reporting, RAMS creation, and documentation management.
3. Provide support and technical guidance to field engineers and supervisors..
4. Lead and oversee mobile engineers and contract supervisors.
5. Ensure service delivery meets contractual obligations, KPIs, and compliance standards.
6. Carry out life cycle costing, KPI/SLA monitoring, and quality audits, with clear improvement action plans.
7. Identify and implement staff training needs; lead regular team meetings.
8. Manage subcontractor performance to ensure high-quality service delivery.
9. Build strong client relationships through regular communication, reporting, and meetings.
10. Drive compliance with statutory requirements, health & safety, and industry best practice.
11. Undertake HR responsibilities including appraisals, investigations, return-to-work meetings, and recruitment.
12. Manage callout rota and act as Callout Manager when required.
13. Produce monthly management reports; assist with tenders, risk assessments, and specifications.
14. Contribute to business growth through sales targets, developing new opportunities, and representing the business at events.
Essential Background & Experience
15. Proven experience in contract management within M&E or Hard FM services.
16. Strong track record in managing multi-site PPM and reactive maintenance contracts.
17. Supervisory experience, with responsibility for teams and contract performance.
18. Technical trade background in mechanical or electrical disciplines (advantageous but not essential).
19. Strong IT proficiency, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint).
Candidate Profile
The ideal candidate will demonstrate:
20. Excellent organisational and computer skills with strong attention to detail.
21. A customer-focused, results-driven approach with the ability to deliver under pressure.
22. Strong influencing, negotiating, and problem-solving skills.
23. Excellent communication and interpersonal skills at all levels.
24. Professionalism, teamwork, and the ability to manage competing priorities.
25. Self-motivation, initiative, and a proactive approach to challenges.
26. Flexibility to travel to multiple client sites and offices.
27. A full clean UK driving licence.
Benefits
28. 25 days holiday plus birthday (rising to 28 days plus birthday after 5 years).
29. Company vehicle, mobile phone, and laptop.
30. Pension scheme.
31. Death in service insurance (2x annual salary).
32. Healthcare scheme (after 2 years).
33. Professional development, training, and career progression opportunities.
34. Bonus scheme.
35. DBS disclosure required.