Your new company
Join a forward-thinking housing organisation committed to delivering exceptional services to residents and communities. We pride ourselves on creating safe, sustainable neighbourhoods and fostering strong customer relationships. Our values centre on teamwork, integrity, and continuous improvement.
Your new role
As a Housing Officer, you will oversee housing and tenancy management services within a defined area of approximately 350 properties. Your responsibilities will include:
* Managing lettings and allocations, ensuring efficient void turnaround.
* Overseeing income management, including rent collection and arrears prevention.
* Handling tenancy and estate management issues, including anti-social behaviour and safeguarding.
* Acting as a single point of contact for residents, resolving queries promptly.
* Supporting customer engagement initiatives and shaping services based on feedback.
This is a varied role requiring strong organisational skills and a proactive approach to problem-solving.
What you'll need to succeed
* At least 2 years' experience in social housing or a similar customer-focused environment.
* Strong communication and negotiation skills, with the ability to manage challenging conversations.
* Knowledge of housing law and current housing issues.
* IT literacy and good numeracy skills.
* A relevant qualification in Customer Service or Housing (desirable).
* Full driving licence and access to a vehicle.
What you'll get in return
* Annual salary: £38,364
* Generous holiday allowance: 36 days including bank holidays
* Opportunities for professional development and training.
* A supportive team culture that values collaboration and innovation.
* The chance to make a real difference in local communities.
* Flexible working arrangements
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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