Job summary
An exciting opportunity has arisen within the General Surgery Directorate for a Senior Medical Secretary to work as part of the General surgery team. We are a strong, proactive team who welcome innovation and adaptability within the service.
The position is full time and the successful applicant will be based at Worcestershire Royal Hospital however cross site cover may be necessary to Alexandra Hospital or Kidderminster Hospital. We also offer some flexibility with home working for a limited amount of days per week.
As well as being part of the busy department, you'll be required to prioritise your own workload on a day-to-day basis. Excellent IT and communication skills are essential for this role.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We would require a strong communicator and dedicated team player.
We can offer you a friendly and supportive work environment where your work is valued. If this sounds like the role for you then apply now or email us to find out more.
Main duties of the job
To provide medical secretarial service to a Consultant/s and other medical staff in relation to their clinical duties.
To manage the Consultants waiting list and the booking of theatre lists in line with Trust policy and national 18 week RTT guidelines.
To undertake medical audio typing duties including outpatient letters to General Practitioners, operation notes, discharge summaries and other official correspondence if required.
To respond to enquiries from GPs, other Health Service personnel, patients and relatives
To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required.
To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
24 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,484 to £30,162 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
C S3
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job description
Job responsibilities
To provide medical secretarial service to a Consultant/s and other medical staff in relation to their clinical duties.
To manage the Consultants waiting list and the booking of theatre lists in line with Trust policy and national 18 week RTT guidelines.
To undertake medical audio/copy typing duties including outpatient letters to General Practitioners, operation notes and letters, discharge summaries and other official correspondence if required.
To undertake responsibility to ensure any outsourced work for the Acute Clinics is correctly checked and uploaded to the Trust records and applications.
To respond to enquiries from GPs, other Health Service personnel, patients and relatives
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To assist with sorting day to day post.
To participate in the introduction and use of IT and to provide IT support to colleagues.
To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required.
To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
Job description
Job responsibilities
To provide medical secretarial service to a Consultant/s and other medical staff in relation to their clinical duties.
To manage the Consultants waiting list and the booking of theatre lists in line with Trust policy and national 18 week RTT guidelines.
To undertake medical audio/copy typing duties including outpatient letters to General Practitioners, operation notes and letters, discharge summaries and other official correspondence if required.
To undertake responsibility to ensure any outsourced work for the Acute Clinics is correctly checked and uploaded to the Trust records and applications.
To respond to enquiries from GPs, other Health Service personnel, patients and relatives
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To assist with sorting day to day post.
To participate in the introduction and use of IT and to provide IT support to colleagues.
To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required.
To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.
To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.
To deal with all incoming correspondence, phone and email in an efficient and effective way.
To liaise with other members of the secretarial/administration team in order to provide a co-ordinated and efficient secretarial service.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.
Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust/Departmental Policies.
To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients.
Person Specification
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices)
Essential
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Experience
Essential
* Previous medical secretarial / hospital experience
* Previous experience working in a busy office
* Previous experience of dealing with members of the public
Desirable
* Knowledge of NHS systems
* Working knowledge of PAS / Bluespier / CLIP
Personal Qualities
Essential
* Able to work in demanding conditions where there is a high volume of activity
* Accurate and attention to detail
* Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Skills / Knowledge
Essential
* Knowledge and understanding of National Guidelines including 18 week RTT
* Self-reliant, ability to work independently and as part of a team
* Good computer skills
* Working knowledge of Microsoft Office
* Good telephone skills
* Excellent verbal and written communication skills
* Good organisational skills
Desirable
* Knowledge of NHS systems
* Working knowledge of PAS / Bluespier / CLIP
Qualifications
Essential
* Typewriting / word processing RSA Level 2 or equivalent
* GCSE English and Maths at Grade C or above, or equivalent
Desirable
* AMSPAR qualification or working towards AMSPAR medical terminology qualification
Person Specification
This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices)
Essential
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Experience
Essential
* Previous medical secretarial / hospital experience
* Previous experience working in a busy office
* Previous experience of dealing with members of the public
Desirable
* Knowledge of NHS systems
* Working knowledge of PAS / Bluespier / CLIP
Personal Qualities
Essential
* Able to work in demanding conditions where there is a high volume of activity
* Accurate and attention to detail
* Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Skills / Knowledge
Essential
* Knowledge and understanding of National Guidelines including 18 week RTT
* Self-reliant, ability to work independently and as part of a team
* Good computer skills
* Working knowledge of Microsoft Office
* Good telephone skills
* Excellent verbal and written communication skills
* Good organisational skills
Desirable
* Knowledge of NHS systems
* Working knowledge of PAS / Bluespier / CLIP
Qualifications
Essential
* Typewriting / word processing RSA Level 2 or equivalent
* GCSE English and Maths at Grade C or above, or equivalent
Desirable
* AMSPAR qualification or working towards AMSPAR medical terminology qualification
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
(Opens in a new tab)
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