Customer Service Advisor - Part-time Evenings
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Working Hours:
* Monday to Friday: 16:45-21:00
* Saturday & Sunday: OFF
Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from building relationships. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Join our Billing Team in Merthyr, where you'll speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcomes.
This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting hourly rate of £12.82, plus incentives and bonuses
* Discounts on EE & BT products, saving hundreds of pounds annually
* Access to online GP services 24/7 for you and your immediate family
* Market-leading paid carer’s leave, up to 2 weeks
* Family leave with 18 weeks full pay and 8 weeks half pay in the first year
* Support for career development and progression
* Volunteering days to give back to your community
* Optional private healthcare and dental cover
We offer a supportive team culture and tailored training to help you build a lasting career. What are you waiting for?
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