Job Description
Clinical Manager – Specsavers
Location: Swindon
Reports to: Store Directors / Store Manager
Role Purpose
As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.
Key ResponsibilitiesClinic & Contact Lens Operations
* Manage clinic flow to ensure patients are seen promptly and efficiently.
* Oversee the contact lens department, ensuring high standards of service and technical excellence.
* Drive clinic efficiency through effective use of systems and technology (e.g. FARS, RemoteCare and RemoteTeach).
* Monitor and analyse clinic and contact lens performance data to inform planning and improvements.
* Ensure completion and review of all required reports.
Team Leadership & Development
* Lead, coach, and motivate your team to deliver outstanding customer service.
* Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance.
* Support with onboarding, and induction of new team members.
* Foster a positive, inclusive, and high-performing team culture.
* Support the development of team members through coaching, feedback, and performance reviews.
Customer Experience
* Act as the first point of contact for patients, ensuring a warm and professional welcome.
* Resolve customer concerns confidently and positively.
* Build strong relationships with customers, turning them into ambassadors for the brand.
Store & Business Support
* Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required - Assist with business planning and drive key performance indicators (KPIs).
* Maintain store compliance with legal and professional standards.
* Ensure the store environment is always presented to the highest standards.
Benefits:
* Full time - 40 hours a week - weekend working is essential for this role
* Early and late shifts
* Salary - £32,000 plus a generous monthly bonus
* Private healthcare
* Specsavers perks
Specsavers BehavioursFocus on the Customer
* Always act in the best interests of the customer.
* Seek ways to improve service and exceed expectations.
* Understand how your role impacts the customer journey.
Support the Partnership
* Collaborate with store partners to grow the business.
* Respect and understand partner challenges.
* Deliver on commitments and act on feedback.
Act as One Team
* Support colleagues and work collaboratively.
* Value diverse perspectives and communicate openly.
* Contribute positively to team goals.
Make It Happen
* Take ownership and deliver results with passion.
* Involve the right people and keep things simple.
* Celebrate success and continuously raise the bar.
Understand Our Business
* Be curious about Specsavers’ products, services, and history.
* Act as a brand ambassador and embrace change.
Leadership Expectations
* Lead by example, living Specsavers’ values and behaviours.
* Set clear direction and help others understand their role.
* Build trust through honest conversations and accountability.
* Recognise and reward great performance.
* Invest in coaching and developing talent.
* Be approachable, communicative, and supportive through change.
Essential Skills & Experience
* Proven experience in team leadership and people development.
* Strong organisational and communication skills.
* Customer-focused mindset with a commitment to excellence.
* Commercial awareness and ability to drive performance.
* Ability to implement change effectively and consistently.
Desirable Skills
* Knowledge of contact lens products and services.
* Experience in the optical and/or hearing sector.
* Management or leadership qualifications.