*This is a 12 month fixed term role* Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations. Key Responsibilities: Perform laptop builds, imaging, and configuration for Windows and Mac devices. Execute Windows OS migrations, including troubleshooting during and post-migration. Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes. Assist with cloud-based application deployments and ensure compatibility during migrations. Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures). Manage inventory and coordinate with mailroom for device logistics. Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio. Leveraging Management Studio (migration tool), to provide transparency on migration progress. Collaborate with planners and report progress or blockers during daily stand-ups. Perform other tasks as required. Requirements: Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies. Familiarity with VDI/DaaS platforms and migration best practices. Ability to work independently and adapt in a fast-paced environment. Excellent communication and customer service skills. Experience with tools like Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams. Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks. Proficiency in ServiceNow and workflow visualization tools. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. What we offer: Competitive salary and benefits package including monthly absence free bonus; Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy; Extra vacation days; Opportunities to learn anddevelop:training programs; Personalized career path within the organization; Exposure to an international environment as part of a multicultural team spread across Europe.