Overview
Contract Type: Temporary - 12 months fixed term contract
Grade: FC06
Salary: £30,691.29 – £33,732.26
Hours: 36 hours per week
Location: Lochgelly Centre, Lochgelly
Job Reference: ON000601
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.
We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.
This role is based at Lochgelly Centre and supports the Venue Manager in the effective delivery of customer and visitor services within the venue. This is a full-time post with days and hours that may flex to meet business needs, including weekend and evening working.
Responsibilities
* Assist the Venue Manager in the effective delivery of customer and visitor services within Lochgelly Centre.
* Promote all services within Lochgelly Centre and act as a front-facing representative.
* Contribute to people management for the venue team and support administrative, budgetary and financial tasks.
* Ensure working and public areas are kept safe and compliant with Health & Safety standards.
* Work as a member of the Operations Management team to maintain and improve customer experience across OnFife.
* Flexible working arrangements to support business needs, including weekend and evening shifts.
About You / Qualifications
* Approachable people manager with a customer service mindset and a passion for providing excellent customer service and visitor experience.
* Ability to engage with the community and stakeholders to keep Lochgelly Centre welcoming and relevant.
* Positive, inclusive, and collaborative team player with awareness of Health & Safety and workplace compliance.
* Understanding of cash handling and administration.
* Strong IT skills with the ability to plan through results tracking and strategic thinking; able to assist with reporting and record keeping.
How to Apply
If you would like to find out more information about this role before applying, please contact Debbie Kelly, Venue Manager, for an informal chat.
When you’re ready to apply, please complete our application form and equal opportunities form on our current vacancies page on our website.
The closing date for applications is 12 noon 2 April 2026. Interviews will take place week commencing 6 April 2026.
OnFife is an equal opportunities employer. We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
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