Compliance Adminstrator (Document Analyst)
Location: Reading – Remote or hybrid
Hours: 9-hour shifts within our operating hours of 8:00am to 1:00am, Mon - Sun
Salary: £27,000 Per Annum
TrustID, part of the Citation Group, is a leading provider of identity verification solutions, enabling businesses to verify individuals quickly, securely, and reliably. Their services support key compliance requirements, including Right to Work, Right to Rent, Anti‑Money Laundering (AML), Know Your Customer (KYC), and DBS checks.
By combining advanced technology with expert human oversight, TrustID delivers accurate document verification, fraud detection, and identity checks for organisations across both the public and private sectors. Trusted by thousands of clients, TrustID helps businesses operate safely and efficiently while mitigating risk.
The role
The Document Analyst’s role is to make assessments on the genuine nature of identity documents submitted to the TrustID Document Helpdesk. The Document Analyst will be able to differentiate between genuine and suspicious documents quickly and accurately, as well as be able to determine the Right to Work statutory excuse type where applicable. They will be able to provide clear and appropriate feedback, both written and verbal, when required. The Document Analyst plays a central role in delivering TrustID’s operational day-to-day services to the full range of customers.
* Review identity documents submitted through TrustID’s range of products, delivering accurate assessments within agreed timeframes.
* Act as a trusted point of contact for customers, confidently handling queries about identity documents via email and phone.
* Assess UK Right to Work eligibility with precision, ensuring compliance and consistency.
* Identify, log and record suspected counterfeit documents, contributing to ongoing fraud prevention efforts.
* Manage incoming calls professionally, ensuring messages are captured and passed on efficiently.
* Support customers with everyday requests, such as password resets and account access issues.
* Provide additional assistance with account-related needs, including credit top-ups, permissions, and reporting, as required.
What are we looking for?
* Strong written and verbal communication skills, with the ability to engage clearly and professionally.
* A collaborative team player who is equally confident working independently.
* High level of attention to detail, ensuring accuracy in all tasks.
* Ability to remain calm and effective in a fast-paced, high-pressure environment.
* Customer-focused approach, with a commitment to delivering excellent service.
* Proven organisational and time management skills, with the ability to prioritise effectively.
* Experience handling identity documents is advantageous, though full training will be provided.
* Familiarity with Right to Work requirements is beneficial.
Working hours:
The Company’s normal operating hours are 8:00am to 1:00am, Monday to Sunday.
You will be required to work ‘out of hours’ shifts, which will normally fall between 12:00pm and 9:00pm or 4:00pm and 1:00am, Monday to Sunday.
Each shift will consist of 9 hours, which includes a one-hour unpaid break.
You will normally be required to work 20 shifts during each four-week period, equating to 160 working hours over a four-week period.
Here’s a snapshot of what we offer:
26 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.