About the Role The business is looking for a highly organised and trustworthy Business Operations Manager to join the team. This is a central and hands-on role supporting the Founders across HR, IT, compliance, property, and general office operations. Youll be responsible for ensuring that the business runs efficiently day-to-day keeping systems, renewals, and compliance on track while bringing a proactive and positive attitude to every task. You might be managing employee onboarding, coordinating Cyber Essentials renewal, chasing a contractor for a property repair, or setting up a new subscription. This is a role for someone who thrives on variety, takes ownership, and values getting things right.
Key Responsibilities
HR & People Operations Maintain accurate HR records, employee details, and benefits documentation.
Manage onboarding and offboarding processes (equipment, IT access, subscriptions, welcome packs).
Coordinate recruitment activity, job postings, and interview scheduling.
Oversee annual appraisal templates, employee benefits, and training updates.
Manage and update staff holiday records and HR version control.
Support the Founders with employee communications and staff events.
IT & Compliance Act as day-to-day liaison with external IT provider, ensuring smooth support for employees.
Maintain the IT audit, subscriptions, and license renewals.
Manage Cyber Essentials and Cyber Essentials Plus certifications, working with external partners.
Maintain and update IT and password policies, and ensure GDPR compliance.
Support employees with day-to-day IT queries and basic troubleshooting.
Business Administration & Renewals Oversee general office access, cleaning, office supplies, and equipment management.
Coordinate stationery orders, printer upkeep, and document shredding schedules.
Support employee and company event planning throughout the year.
Ensure the workspace is well maintained, safe, and well-equipped.
Property Management Oversee management of properties within the Founders portfolio.
Liaise with letting agents, solicitors, and contractors for rental and sales processes.
Review tenancy agreements, inventories, and oversee maintenance or renovation projects.
Manage utilities for empty properties and ensure all regulatory standards are met.
The Candidate A confident, capable all-rounder who enjoys bringing order to a fast-moving environment. Being comfortable with juggling priorities and have a natural sense of ownership and responsibility. Positivity is a must.
Experience 5+ years experience in operations, HR coordination, or office management (ideally in an SME or founder-led business).
Strong organisational and problem-solving skills, with a focus on detail.
Experience managing renewals, suppliers, and compliance tasks.
Confidence with Microsoft 365, Teams, SharePoint, and cloud-based systems.
Excellent written and verbal communication skills.
Discretion, integrity, and a positive, proactive mindset.
Familiarity with Cyber Essentials and GDPR processes.
Experience managing property or facilities.
People operations background.
What Youll Get A broad, varied role with genuine autonomy and influence. The trust and flexibility to manage your workload and make improvements. Exposure to a dynamic business environment where your input matters. A supportive, people-first culture that values initiative and positivity. Competitive salary and benefits package.
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