Description We have an opportunity for a Housing Assistant at our Extra Care Service in Totnes. You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm. Key responsibilities: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation About you: You will be a customer-focused professional with strong teamwork skills and an understanding of health and safety. You will be able to demonstrate: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, which includes: £13.81 per hour Pension Contribution - up to 9% on a matched basis, Company sick pay (after qualifying period) and life assurance Lifestyle benefits, including discounts and a cycle to work scheme Employee Assistance Programme If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. INDTGP CVLTGP TJTGP