MSP Talent Bridge Ltd provided pay range
This range is provided by MSP Talent Bridge Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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My client is a well‑established and rapidly growing business with over 10 years of experience working with international clients. As they continue to expand their presence in the UK market, they are seeking a dedicated and skilled 2nd Line Service Desk Analyst to join their dynamic team.
Key Responsibilities
* Provide 1st and 2nd line support
* Deliver outstanding customer service through effective ticket management.
* Work collaboratively on customer sites, integrating seamlessly with the existing IT team.
* Utilise Remote Monitoring Tools for proactive maintenance and support.
* Respond efficiently to customer requests and enquiries, adhering to agreed timescales and escalation procedures.
* Create and update technical documentation, advising clients on IT updates and changes.
* Troubleshoot and maintain infrastructure, including laptops, workstations, servers, and networking equipment.
* Proven 2nd line experience in a Service Desk environment.
* Strong communication skills, both verbal and written.
* Understand and adhere to agreed timescales, recognise the need for escalation, and demonstrate strong troubleshooting skills.
* Hands‑on experience with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
* Experience with backup solutions and a solid understanding of networking fundamentals.
* Own a car for travel to datacentres and client locations.
* Confidence in communicating with diverse audiences and third‑party vendors.
* Experience with public cloud infrastructure (AWS, Azure).
* Knowledge of switches, firewalls, and routers.
* Ability to document third‑party applications and support service providers
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Lyndhurst, England, United Kingdom
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