Job Description
The Head of Operations UK & Ireland is responsible for ensuring efficient, standardized, and high-performing operations across all branches and operational functions. The role drives operational performance, inventory management, logistics coordination, and continuous improvement in alignment with the overall business objectives.
Location: Birmingham or Glasgow
Key Responsibilities:
* 5+ years of leadership experience in operations
* Strong knowledge of inventory management and operational processes
* Background in scaffolding, construction or industrial services preferred
* Excellent leadership, communication, and decision-making skills
* Financial and commercial acumen (P&L, budgeting, forecasting) and passion for operational excellence
* Strong relationship-building and cross-functional collaboration skills
Operational Leadership & Performance
* Own and lead overall operational performance across UK & Ireland, including branch operations, logistics, and yard activities
* Translate strategic objectives into clear operational plans and measurable KPIs
* Implement standardized processes and best practices across yard and branch operations
* Drive performance across productivity, service levels, cost efficiency, and asset utilization
* Establish and drive a culture of continuous improvement across all operational functions
* Ensure compliance with internal standards, audits, and operational governance
Commercial Office & Inventory Management
* Own execution and quality of order processing, pricing coordination, and offer management in close alignment with Sales and Finance
* Ensure accountability for operational transactions related to inventory and yard activities, including material movements and system postings
* Lead and oversee invoicing processes for rental and sales and alignment with operational execution
* Own month-end closing of Operations-related transactions
* Act as process owner for stock takes and inventory accuracy, ensuring proper coordination, execution, and reconciliation
* Own end-to-end inventory performance, including short/mid/long-term inventory planning and availability across branches
* Ensure material demand alignment with projects and sales pipeline
* Drive inter-branch material balancing and logistics optimization considering cost-efficient transport and asset deployment strategies
* Strengthen integration of commercial office activities into operations
Yard Operations & Execution
* Ensure safe, efficient, and standardized execution of all yard operations
* Establish clear ownership and accountability for yard performance across branches
* Drive improvements in material handling, capacity planning, and space utilization
* Implement best practices and operational standards to strengthen execution quality and safety
Qualifications
* 5+ years of leadership experience within scaffolding operations
* Strong knowledge of inventory management and operational processes
* Excellent leadership, communication, and decision-making skills
* Financial and commercial acumen, including P&L responsibility, budgeting, and forecasting, combined with a passion for operational excellence
* Strong relationship-building and cross-functional collaboration skills
Additional Information
As a customer-focused organization, we understand that our greatest assets are our employees, which is why we are consistently looking for talented professionals who are keen to develop their career in this challenging industry. Come on board and be part of the AT-PAC family!