Overview
Location / Hybrid Working: This role will be based at Sydenham, with Tuesday, Wednesday and Thursday as core attendance days. It is expected that there will be a need for you to attend offsite meetings as required by the business. We actively support hybrid working solutions, with the expectation that you will have 2 days working at home.
The Senior CONNECT Operations Manager provides oversight and accountability of CONNECT Operations Support activities, ensuring governance mechanisms are implemented and effective. This role synthesises data from various teams to generate actionable recommendations for the Head of CONNECT Operations, bridging day-to-day operations with future strategy. It offers insight into backend product operations, balancing enhancement and stability within a volatile environment influenced by changing PESTLE factors. Above all, you\'re a trusted advisor to senior leadership. You bring clarity, structure, and insight to complex challenges, and you help shape the future of policing technology through operational excellence.
As Senior CONNECT Operations Manager, you\'re the strategic anchor of the CONNECT programme\'s operations. You\'re responsible for making sure the right information reaches the right people at the right time whether that\'s through sharp, targeted board packs or clear status dashboards that cut through complexity. You lead change across major product releases, working closely with stakeholders to ensure updates are understood, training is aligned, and adoption is smooth. You\'re the one who sees the full picture tracking risks, dependencies, and decisions through the CRAIDD framework, and making sure nothing slips through the cracks. Benefits management is central to your role. You help the team stay focused on what matters ensuring initiatives deliver real value and that strategic priorities are backed by solid evidence. You support business case development, drawing on your knowledge of the HMT 5 Case Model to make sure proposals are robust and benefit led. You\'re also the go-to for assurance. Whether it\'s internal health checks or external reviews, you provide the evidence, insights, and recommendations that keep delivery on track. You maintain oversight of project plans, monitor milestone impacts, and flag risks early. Operationally, you keep things running. From onboarding logistics like vetting and laptop setup, to maintaining governance charts and resource data, you ensure the CONNECT Unit is organised, compliant, and ready to deliver. You liaise with Finance and Recruitment teams, support financial planning, and help shape the structure of the team through job descriptions and resource planning. You\'re a strategic thinker with a strong grasp of change management, benefits tracking, and delivery methodologies whether Agile, Waterfall, or hybrid. You understand the Met\'s strategic direction and how CONNECT fits into it. You know how to guide products through their lifecycle, align OKRs and KPIs, and ensure delivery is both efficient and impactful.
Qualifications and Experience
* In Previous Roles you would have:
* Led change management for technological product releases.
* Tracked and realised benefits, maintaining benefits registers.
* Mitigated enterprise risks and maintained delivery within risk appetite.
* Mapped and managed dependencies across teams and suppliers.
* Planned workforce schedules to maintain product delivery.
* Constructed change-initiating business cases with projected benefits.
* Supported 5 Case Model business cases through governance approvals.
* Built dashboards and reprioritised product backlogs.
* Prepared board packs and presented to governance boards.
* Maintained audit-ready evidence and passed assurance checks.
* Experience in business and operations management.
* Experience in project management and governance.
* Worked in complex organisations with diverse stakeholders.
Security and Eligibility
Security Clearance: This post requires access to sensitive intelligence material. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) before taking up the post, with a willingness to undergo Developed Vetting (DV) once in post, if required.
About CONNECT
CONNECT is at a turning point. The Management Consultancy who has been leading operations since launch will hand over in April 2026, and you\'ll be joining a stable and very capable team already making progress. The foundations are there; the challenge is to accelerate improvement, build confidence and make sure CONNECT delivers every day for those who depend on it. This is not a role where you can sit in the background. It is visible, accountable and central to one of the Met\'s most important technology programmes. For the right person, it is also an opportunity to lead meaningful change and see the impact of your work across the capital.
Salary and Benefits
Salary: The starting salary is £59,839, which includes allowances totalling £2,928. The salary is broken down as £56,911 basic salary, which will increase annually until you reach the top of the scale £69,342. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
What we can offer:
* Hybrid working arrangements for a healthy work-life balance
* 28 days annual leave (excluding public holidays), rising to 33 days after 5 years continuous service
* Personal and professional development opportunities
* Enrolment with the Met\'s employee incentive partner, Edenred, giving access to a range of rewards and incentives
* Access to a range of financial products via the Metropolitan Police Trading Service, including preferred credit facilities
* Generous family leave for pregnancy, adoption, paternity and shared parental leave
* Childcare support including nursery and play scheme discounts
* Excellent contributory pension scheme for your financial future
* Access to the Bluelight Emergency Services discount card with a range of official discounts from large national retailers to local businesses including holidays, cars, days out, fashion, gifts, insurance, phones and much more
* A substantial range of health and wellbeing benefits including physiotherapy, 24/7 rehabilitation services and free eye tests
* To promote physical well-being, you will have full access to subsidised sports centre membership to over 3,000 UK gyms and 80 London Fitness Centres. There is also an excellent range of sporting activities on offer through the various Met Police Sports and Social Clubs.
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