Job Description
Company description
Meridian hotels operates a number of hotels through out the uk, we believe that a company should reward there staff and train the team to be the best they can to provides culture of true hospitality At Stanton House Hotel
YOU
We are looking for a team player, who is willing to turn there hand to anything, Some one who will go out of there way to help guest and Team Members alike,
You will need to have transport as we are just outside Swindon
Some one who can see a problem before it becomes an issue and deal with it,
You will want to progress, and be motivated to grow with the company, as seek out all opportunities to improve, you will need to want a challenge and be progressive in your approach
Job description
SCOPE & MAIN PURPOSE
To work within the scope of the standards expected by the brand
To be aware of the overall hotel objectives, how they relate to you and how your daily activities contribute to the success of the hotel.
To provide the highest levels of guest care at all times and develop quality relationships with all business partners and work colleagues.
To maintain the hotels' competitive edge and be informed on local events, local competitors & attractions to be able to assist with guest queries.
Manage and maintain a safe and secure environment for yourself, guests, colleagues and protecting hotel assets by implementing and maintaining safety policies and procedures.
KEY OBJECTIVES
* To ensure that each shift you are responsible for runs smoothly and efficiently at all times.
* your primary roll will be based at reception
· Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize on positive guest feedback. Strive to be the best in what you do, taking care and pride in your work.
· Be an integral part of the team in setting and achieving the overall hotel objectives.
· To be fully conversant in working areas of the hotel and able to operate the front office systems.
· To promote the hotel at every opportunity to all local businesses to generate sales for the hotel and use every effort to sell or up sell the hotel facilities.
· To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained.
· To assist in all financial aspects of the hotel
MAIN DUTIES
· Ensure the completion of the shift handovers and shift checklists
· To be a visible point of contact for hotel guests and visitors
· To take control in the event of a crisis
· To ensure the operation runs smoothly to minimize guest complaints and that the GSTS card targets are met.
PEOPLE
* To ensure that all guests are greeted or acknowledged within 5 seconds of entering the hotel, and that guests are greeted in a proactive manner when you meet them around the hotel and surrounding grounds.
* To aid and assist guests throughout their stay in a friendly and professional manner
* To ensure that guests receive an exceptional level of service and will want to return
* Participate in guest activities that promote the hotel product and its services
* Wherever possible to anticipate guests needs, to be aware of all written and spoken requests, and to carry out these requests in a courteous and helpful manner.
* To be able to handle complaints in an effective way to resolve all issues in-house
* To anticipate guests' needs and provide service to the level they require and serve guests in a friendly and professional manner
* To be able to handle complaints in an effective way
* the event of a guest being lost – personally take them to their place of destination
* To work as part of the hotel team, being flexible to do the jobs assigned and ensuring a full handover to colleagues on the following shift.
* To be able to train on a one to one and a group basis, and record all training activity in line with policy
* To attend training when required
* To constantly improve and develop product knowledge to maximise quality of service
* To have an understanding of all operational areas in the hotel, to be able to coach employees when errors are made to ensure procedures and systems are followed.
* To maintain good working relationships with colleagues in the hotel
Job Type: Part-time
Pay: From £12.21 per hour
Benefits:
* Discounted or free food
* On-site parking
Work Location: In person