Barts Health NHS Trust is seeking a compassionate and experienced Patient Liaison & Follow‑Up Nurse to join the Physician Response Unit (PRU), a pioneering service delivering emergency and urgent care directly to patients in their own homes across East London.
This largely non‑clinical role focuses on patient and family experience, offering a unique opportunity to shape how a high‑impact pre‑hospital service listens to, learns from and supports the people it serves.
The PRU provides definitive emergency, urgent and palliative care in the community, helping patients receive the right care, in the right place, at the right time. Following contact with the PRU clinical teams, patients and families often navigate multiple services across health and social care.
* Follow up with patients and families after PRU contact to understand their experience
* Act as a key point of liaison, helping patients navigate onward care and referrals
* Collect and analyse qualitative patient experience data to inform service improvement
* Advocate for compassionate, patient‑centred care across the service
* Work closely with PRU clinicians and operational teams, representing the patient and family voice in case discussions
This role plays a vital part in supporting continuous improvement and ensuring the PRU delivers care that is not only clinically excellent but also genuinely patient‑focused.
Person Specification
Qualifications
* NMC registered – either Adult or Paediatric section of the Register
* Formal qualification or completion of training in leadership
Experience
* Previous experience in Community Emergency Medicine
* Accident and Emergency Department experience
* Specialist A&E/ED course, or Equivalent
* Experience in coordinating Resuscitation room
* Experience in Triage/assessment of patients
* Immediate Life Support
* Paediatric Life Support
* Level 3 safeguarding
* Have previously completed a clinical secondment with the Physician Response Unit
* Delivering/explaining health promotion advice to patients, their carers or parents
* Experience in delivering quality or service improvement projects
Skills
* Strong, proven ability in verbal and written communication when communicating with both patients, staff and other senior stakeholders
* Demonstrates insight into personal qualities and deficiencies
* Demonstrates ability to support and nurture colleagues
* Ability to engage with different teams effectively and collaborate with internal and external staff and other agencies
* Able to demonstrate effective clinical leadership
* Intravenous cannulation
* Intravenous medication administration
* Suturing
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£58,133 to £65,261 a year (pro rata)
#J-18808-Ljbffr