Job Title: Program Manager, Pharmacy Operations (L6)
About the Role:
We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.
Basic Qualifications:
* Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
* 7+ years of experience in program management, operations management, or related field
* Demonstrated experience in managing complex projects with multiple stakeholders
* Strong analytical and problem-solving skills with data-driven decision-making capability
* Excellence in stakeholder management and cross-functional team leadership
Preferred Qualifications:
* Master's degree in Business Administration, Healthcare Administration, or related field
* Healthcare/Pharmaceutical industry experience
* PMP certification or equivalent project management credentials
* Experience in e-commerce or retail operations
* Six Sigma certification (Green Belt or higher)
* Knowledge of regulatory requirements in pharmaceutical supply chain
Key Responsibilities:
Operational Excellence:
* Lead and optimize daily order processing operations with third-party pharmaceutical sellers
* Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
* Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
* Monitor key performance metrics and drive continuous improvement initiatives
Strategic Leadership:
* Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
* Identify and execute high-impact projects to generate new revenue streams
* Lead process improvement initiatives to optimize cost structure and improve customer experience
* Design and implement scalable solutions for pharmacy operations
Program Management:
* Create and maintain project plans, timelines, and documentation
* Conduct regular business reviews and prepare executive-level presentations
* Manage risk assessment and mitigation strategies
* Drive data-driven decision making through analytics and reporting
Stakeholder Management:
* Build and maintain strong relationships with cross-functional teams
* Collaborate with external partners and vendors
* Communicate project status and escalations to senior leadership
* Mentor and guide junior team members
Amazon Leadership Principles You'll Embody:
* Customer Obsession
* Ownership
* Bias for Action
* Deliver Results
* Learn and Be Curious
Impact:
In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.
About Amazon Pharmacy:
Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.
Note: The job description contains conflicting qualification requirements (Bachelor's vs. 5+ or 7+ years). It should be clarified, but for now, the description is considered acceptable with minor formatting improvements.
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