Technical Support Specialist - Production Machinery £40,000 - £45,000 + Excellent Benefits RochdaleAre you an Electrical Engineer with experience of technical support and fault diagnosis for Production Machinery? This is a great opportunity to join a close knit team working for an international manufacturing business with an impressive customer portfolio. This is an office based role but you will liaise extensively with both external customers and internal Field Service Engineers to provide remote technical support for issues and breakdowns on a range of Production Machinery. Key Responsibilities:Trouble shooting and problem solving following a fault or machine break-down at customer site, ensuring equipment is restored to full operational efficiency as quickly as possibleBecome a subject matter expert across the company's product line, providing technical guidance and hands-on support to Field Service Engineers when they are faced with more complex issuesCoach and mentor Field Service Engineers and Apprentices in order to improve technical knowledge within the teamSupport with the planning of major projects, upgrades, and installations and provide remote technical input during installations, as requiredProvide technical analysis / reports on parts and machine performance to internal departments within the businessIdeal skills and experience: Strong background / qualifications in Electrical EngineeringExperience working with production machinery, packaging or pharmaceutical industry experience would be a particular advantage but not essentialPrevious experience in a technical support role, either as a Field Service Engineer or similar remote support roleHigh attention to detail with strong problem-solving, trouble shooting and fault diagnosis skillsExcellent communication and customer service, with the ability to provide clear instructions and technical support remotely / over the phoneWhy should I apply? Chance to work for a fantastic, international business with a global footprintGreat opportunities for career growth, training and professional developmentFantastic company benefits including private health insuranceWant to recruit a similar role?Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit