Property Resilience Coordinator | Temp Job with possibility of temp to perm.
Coventry, West Midlands
Hybrid - 3 days in the office, 2 days at Home, Weds and Fridays - 9am to 5pm - 36.25 hours week.
Start : ASAP | 6 month assignment.
£ 13.40 PAYE or 18.42 via an Umbrella company per hour.
poss temp to perm for right candidate
The role : To provide an efficient administrative support service to the Property Resilience
Team, in the delivery of DMC day to day and repairs. To effectively manage the end-to-end job
delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Property Resilience Lead. To be the point of contact
for the business for contractor related chase ups and queries and process
payments for all managed contracts.
* To be a clear point of contact for any initial job chase or issue relating to our
core contractors. * Highlight any issues of contractors not accepting jobs within SLA's and
address with contractor directly, escalating persistent issues
* Actively track a jobs progress through the journey using the appropriate
means and take the required actions to support job completion with
customer satisfaction.* Monitor the Inbox and ensure any work or inspections requests are
ordered in a timely manner. * Review the daily WIP levels
* Highlight postcodes areas where WIP is increasing and take appropriate
action by, highlighting to relevant contractor and other relevant partnership
staff. * Work with all contractors where required to achieve customer satisfaction.
* Liaising between the CSC, Property Management Team and Contractors to
resolve any customer issues.
Essential : Strong communications with written and verbal
directions. * Exceptionally customer orientated and detail
focused and demonstrates a passion for delivering consistently good customer outcomes
* A highly effective individual capable to motivate, engage with field based teams and contractors to
deliver optimum performance.
* Very good team player * I.T. and Microsoft word astute. * Resilient and an eye for detail
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy