Multi Skilled Team Member (Front Desk) (Full Time)
Position Overview
Provide efficient service for guest registration and departure, maintain accurate guest accounts and provide accurate, helpful information.
Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety.
Duties
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors
Benefits
ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
Hotel discounts for your Friends and Family
Training & Development
International career opportunities
Employee Assistance Program: support your wellbeing in your professional and personal lives
Recommend a Friend Incentive
Pension Scheme
Cycle to work scheme
Complimentary Staff meal
Uniform provided
Participate actively in initiatives to build a more inclusive and sustainable world
Our objective is simple: make you grow and give you the spark to unleash your personality
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