Join to apply for the Security Operations Administrators role at MAN COMMERCIAL PROTECTION LIMITED.
MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.
Shift pattern: 4 on 4 off 12 hour day shift. Shift timings: 06:30-18:30. Pay rate: £13.50ph.
Responsibilities
* Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
* Assist colleagues across the UK with booking on/off processes
* Report writing and completing incident forms
* Rostering/scheduling, regularly communicating with site leaders and making required changes and updates
* Escalate any health & safety or HR issues accordingly
* Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries
* Handle a high volume of inbound and outbound calls from all levels throughout the organisation
* Stay up to date on new procedures, systems and information regarding standard operating procedures of the company
* Maintain an updated knowledge of all aspects of the company
The ideal candidate will
* Be passionate about delivering excellent customer service
* Have experience of a workforce management system
* Have a genuine desire to help push the business forward and continuously improve processes
* Have excellent communication skills
* Be able to work within a team as well as on their own and unsupervised
* Possess excellent communication and IT systems skills
* Can work under pressure while maintaining a positive attitude
* Have good time management skills
* Be able to work shift patterns and provide flexibility where required
Qualifications and experience
* Experience in the security industry would be advantageous but not essential
* Call centre / Helpdesk experience advantageous
* Experience using a time and attendance or workforce management system
* Knowledge of MS Office, Excel and Outlook advantageous but not essential
* Experience of working on the telephones essential
* Experience of working with Timegate or similar roster management/time management software is preferred but not essential
* SIA DS and CCTV are advantageous but not essential as training can be provided
Skills Required
* A valid SIA SG or DS Licence (CCTV Licence is advantageous but not essential as training will be provided)
* Competent computer skills with a good knowledge of computer systems
* Excellent communication skills
* Ability to create comprehensive incident reports
* Ability to work independently and as part of a team
* A 5-year checkable work/education history is required
* Willingness to help others and a positive attitude
Benefits
* Full uniform supplied
* Access to in-house training CCTV and First Aid
* Free International Professional Security Association (IPSA) membership
* Perks at Work High Street Discount Scheme
* Access to 24-hour counselling helpline through IPSA
* Access to 24-hour legal helpline through IPSA
* Double pay on Bank Holidays
* Full training provided
* Free parking
* Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
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