Job Role:
The role will include:
* Training needs analysis:
* Assess the IT competencies of current staff
* Collaborate with various departments to determine training needs
* Set priorities, focusing on areas where the greatest impact can be made
* Develop a comprehensive training programme:
* Content development, covering systems such as Windows 11, MS365, Azure Virtual Desktop, Liberate (CRM), BundleDocs, Mimecast and Egress including Information Security
* Provide an engaging range of delivery methods tailored to professionals
* Continuously monitor training effectiveness
* Refine training programme based on feedback
* Collaboration:
* Provide ongoing assistance to colleagues, ensuring they can confidently navigate our IT systems
* Work closely with HR, conducting IT inductions for new staff
* Facilitate business improvements, driven by the Business Support and IT Operations Committees
* Work closely with colleagues in the IT Team to ensure training is integrated into new initiatives
* Reporting:
* Provide monthly reports to management team on training activities and outcomes