Senior Administrator (Building Services)
Location: Leatherhead, Surrey
Salary: £31,241.60 per annum
Overview
The role focuses on delivering efficient administrative and clerical support while ensuring smooth operational processes. The successful candidate will provide residents and clients with information and support throughout all stages of service delivery and works within a property maintenance environment.
Duties and Responsibilities
* Coordinate all repair works, maintaining communication with clients, residents, site staff, and subcontractors
* Provide quotations for works
* Arrange site surveys with Supervisors and FOMs
* Manage administration of works from pre-start through to handover
* Raise and input new projects/work orders using the Oneserve system
* Prepare Applications for Payment (AFP) based on operative timesheets and schedules of rates
* Collate and issue monthly and weekly financial statistics
* Monitor job progress, including pending and completed works
* Apply for variations and extensions where required
* Develop job specifications provided by Supervisors/FOMs
* Maintain job trackers showing status and value of work orders
* Ensure compliance with health and safety policies and report hazards/incidents
Skills and Qualifications
Essential
* Minimum of 4 GCSEs (A-C), including English and Maths
* Experience in high-volume, high-pressure environments
* Strong office administration experience
* Significant customer service experience, dealing directly with the public
* Excellent verbal and written communication skills
* Strong IT skills (Microsoft Office and email systems)
* Good numerical and analytical ability
* Effective time and workload management skills
* Strong organisational and administrative skills
* Excellent negotiation and problem‑solving abilities
* Ability to work productively within a team environment
* Understanding of and commitment to providing high-quality customer service
* Understanding of and commitment to equality and diversity
* Willingness and ability to undertake further training and development
Desirable
* NVQ in Business Administration
* NVQ in Customer Service
* Experience within building construction and/or housing maintenance
* Fire Warden training
* First Aid at Work (1-Day) certification
* Display Screen Equipment (DSE) training
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