The Opportunity
We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.
This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.
Key Responsibilities
1. Respond promptly and professionally to guest requests and enquiries
2. Maintain safety and security procedures throughout the night shift
3. Carry out regular security checks across the hotel
4. Provide general overnight support to hotel departments
5. Assist with light maintenance or housekeeping tasks if required
6. Set up meeting rooms and public areas as needed
7. Serve food and beverages to guests during the night
8. Check guests in and out when required
9. Respond appropriately to emergencies, following hotel procedures
10. Complete basic reports and handover notes for management
Benefits
11. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
12. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
13. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
14. Refer a friend scheme from £500 to £1000 per referral.
15. Hospital Plan.
16. Online Health Portal.
17. Eye Care.
18. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
19. Pension Scheme.
20. Free meals on duty.
21. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
This role is well suited to someone who:
22. Is reliable, responsible, and calm, especially during overnight hours
23. Enjoys helping guests feel safe and reassured
24. Is comfortable working independently while following clear procedures
25. Takes pride in keeping environments tidy, secure, and well organised
26. Has previous experience in hospitality, customer service, or security (helpful but not essential)
Hotel
The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.
Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.