Location: Warwickshire Job Type: Permanent Industry: Cloud & Infrastructure Job reference: BBBH415404_1754033119 Posted: about 5 hours ago
2nd Line to 3rd Line IT Support Engineer
Warwickshire
£30,000 - £35,000 + Bonus + Benefits
️ Hybrid Tech Stack | Career Growth | Hands-On Role
Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector.
This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support.
What You'll Be Doing:
1. Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more.
2. Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware.
3. Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS).
4. Support and maintain IT infrastructure to ensure maximum uptime and performance.
5. Get hands-on with server configuration, Linux, and cybersecurity tools like EDR.
6. Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training.
7. Manage the Service Desk, document solutions, and help shape our knowledge base.
What You'll Bring:
8. Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
9. A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
10. Strong communication skills and a customer-first mindset.
11. A team player with a can-do attitude and a hunger to learn.
12. Own transport is essential due to site location.
Bonus Points For:
13. Experience with VMware or other hypervisors.
14. Familiarity with Linux environments.
Why Join Us?
15. Competitive Salary + Performance-Related Bonus
16. Private Healthcare, Pension, Life Insurance
17. 26 Days Holiday + Bank Holidays
18. Access to Training and Personal Development Resources
19. You'll be part of a tight-knit, supportive IT team in a company that values innovation and growth.