Chelsea and Westminster Hospital NHS Foundation Trust
The closing date is 10 June 2026
Engineer
This role is part of the Applications team, who are responsible for:
* Maintaining our applications, keeping the lights on and ensuring they remain supported, fit‑for‑purpose and meeting the needs of our end users
* As application subject matter experts, contributing to the design and development of new products and services
* Improving user experience in our systems and processes
* Proactively maintaining our application portfolio and reducing technical debt
Main duties of the job
Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
Change management. You can implement changes based on requests for change. You know how to apply change control procedures.
Job responsibilities
Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
Service focus. You can take inputs and establish coherent frameworks that work.
Technical specialism. You can assist in technical support activities and carry out agreed/routine maintenance and administration tasks.
Technical understanding. You know about the subject matter and have an understanding of what it involves.
Testing. You can execute test scripts under supervision. You understand the role of testing and how it works.
User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
Experience
* Degree, or equivalent level of experience
* Experience of being part of user / customer‑centric teams and delivering on continuous service improvement initiatives
* Extensive experience of working in a Registration Authority, access management, identity management or equivalent application support role
* Knowledge of Information Governance, confidentiality, data protection and audit requirements in relation to system access
* Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security
* Information Governance / Data Security training or equivalent experience
* Experience of management products / services in healthcare (NHS)
* Registration Authority accreditation, or equivalent experience in NHS identity and access management
Equal opportunities
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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