Freightserve are looking to recruit an experienced AOG Logistics Operator. The role will be working on a Monday - Friday basis. The company is based in the Feltham, Middlesex area.
job description:-
Aim of the position: The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
Operations:-
* Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
* Implement and refine operational processes to enhance efficiency and reduce turnaround times.
* Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
* Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service:-
* Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
1. Proactively communicate with customers to manage expectations and provide real-time updates on shipments...