Overview
Join to apply for the eCommerce Manager role at Absolute Collagen.
Were not your average beauty brand. Were the Original Collagen Specialists, and we exist to empower people to feel their absolute best, inside and out. With "absolute possibilities" as our mantra, we embark on a journey of continuous growth and improvement, fuelling our passion to redefine what's achievable and make a lasting impact in our industry. We recruit talented people from a diverse range of backgrounds and cultures, providing equality and inclusivity for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We champion bringing your true self to work. Together, we embrace the unknown, tackle challenges head-on, and create a future filled with endless opportunities.
Role Purpose
Were looking for a strategic and hands-on eCommerce Manager to own and optimise the Absolute Collagen digital shopfront. This role will be responsible for driving online revenue, optimising conversion, and creating seamless customer experiences across web and mobile. Youll sit at the heart of our digital team, collaborating with marketing, brand, tech, and product to ensure our website not only looks world-class but performs brilliantly.
Responsibilities
* Website Management & Optimisation: Own the day-to-day management of the eCommerce site, ensuring it is up to date, accurate, and optimised for conversion in-line with trading initiatives.
* Oversee product launches, promotions, content updates, and merchandising meeting strict deadlines for campaign launches and site refreshes.
* Manage site performance & UX working with developers and third parties to optimise customer journey.
* Deliver A/B testing and CRO initiatives to increase conversion and AOV.
* Previous CMS management with Shopify+ / Sanity desirable.
* Work closely with digital production, brand and ecommerce teams to manage campaigns, site refreshes and new product launches end to end: managing briefs, content population and site execution.
* Trading & Merchandising: Monitor and report on daily/weekly/monthly performance KPIs (traffic, conversion, AOV, subscription mix, revenue), providing actionable insights and implement to improve trade performance.
* Prepare weekly trading analysis & present findings within weekly trading meetings: key insights and developing recommendations.
* Work closely with paid media, CRM, and SEO teams to align trading activity with campaigns and landing page optimisations.
* Work closely with digital performance team to manage promotional calendar and ensure flawless execution of offers across PDPs, PLPs, cart, and checkout.
* CRO: Champion the end-to-end digital customer journey, ensuring a premium and frictionless experience.
* Conduct research and analyse data to identify opportunities to improve conversion rates.
* Develop and implement CRO strategies, including A/B testing, landing page optimisation, and personalisation.
* Track and analyse the results of CRO tests and make recommendations for improvement.
* Partner with product, UX/UI & dev teams to continually refine site design and usability.
* Brand Campaigns: Implement brand campaigns on the eCommerce website and other channels. This may involve creating landing pages, updating product pages, and running email marketing campaigns.
* Monitor the performance of brand campaigns and make adjustments as needed.
* Ensure that brand campaigns deliver a consistent and positive customer experience.
* Collaboration & Leadership: Work cross-functionally with digital marketing, brand, tech, CRM and customer service teams to ensure consistency and operational excellence.
* Key contact for third party ecommerce agencies across user journey to optimise and drive onsite optimisations (Ratings & Reviews, Post Purchase, Refer a Friend programme).
Skills & Experience
* Proven track record in eCommerce management (ideally DTC, subscription, or beauty/wellness sector).
* Strong experience managing CMS platforms: Shopify Plus/Sanity (or equivalent), and ecommerce analytics tools such as: Google Analytics/GA4, Hotjar/MSClarity.
* Experience with subscriptions desirable, CRO, and digital merchandising.
* Commercially driven, data-led, with an eye for detail and precision.
* Excellent project management skills able to juggle multiple priorities in a fast-paced environment.
What We Are Looking For
* A digital-first thinker who combines commercial focus with customer at the heart of decision making.
* Someone who thrives on continuous improvement - spotting opportunities, solving problems, and delivering measurable results.
* A strong collaborator who can bridge technical, creative, and commercial teams with ease.
Benefits
* 34 days holiday
* Hybrid working: Birmingham-based employees work up to 3 days in the office
* Health cash plan helping with everyday health costs
* Life assurance 4x your salary
* Free products for you and 40% friends & family discount
* Free snacks stocked with your favourites
* Regular team socials drinks, activities, and food
* Opportunities to grow and develop your skills
Ready to lead a team in one of the UKs fastest-growing wellness brands? Apply today and unlock your absolute potential.
Note: Referrals increase your chances of interviewing at Absolute Collagen by 2x.
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