Location: London (generally remote, site visits will be required).
Salary: £35,000 – £50,000 per annum (dependent on experience)
Shift: Twilight Hours (Start time between 15:00–17:00; flexible end time, approx. midnight) + on-call as appropriate.
About the Role
Our client, a market-leading service provider in automotive technology purpose designed for the transportaion sector, is seeking an experienced Regional Service Manager to oversee operations across London. With a strong reputation for quality and innovation, our client is focused on delivering exceptional service and maintaining long-term customer relationships.
The Role
The Regional Service Manager will be responsible for leading a team of field engineers and technicians, ensuring high standards of service delivery, operational efficiency, and customer satisfaction. This position is well-suited for someone from a field engineering background or similar technical role within the security, automotive, or electrical maintenance sectors.
Key Responsibilities
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Oversee daily operations and service delivery across the assigned region
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Manage, mentor, and develop a team of field-based engineers/technicians
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Monitor performance against KPIs and implement continuous improvement initiatives
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Conduct site visits, ensure compliance with health and safety regulations
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Handle client escalations and maintain strong working relationships
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Report on regional service metrics and contribute to strategic planning
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Optimise workforce scheduling and job allocation
Required Skills & Experience
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Proven experience in a service management or field engineering leadership role
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Background in security systems, automotive services, electrical maintenance, or a related industry
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Strong technical acumen and ability to support field operations
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Excellent leadership, communication, and organisational skills
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Ability to interpret technical documentation and enforce service standards
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Full UK driving licence (or applicable regional equivalent)
Desirable
* Working knowledge of Timespace DVRs, Streamax, Robustel routers, or similar systems.
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Knowledge of compliance and industry-specific regulations
What Our Client Offers
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Competitive salary and performance-related bonus
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Company vehicle fully expensed for business use
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Career development and training opportunities
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A supportive, team-oriented environment
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Pension scheme, private healthcare, and additional benefits
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Autonomy - these guys won't micro manage you
Interested in leading a high-performing service team for an industry leader?