Responsibilities
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our ‘Think 25’ policy is always followed.
We are dedicated to promoting safer gambling practices and prioritise player safety and well‑being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
* Be 18+ and have the right to work in the UK.
* Must be able to work evenings, weekends, and public holidays.
* Previous management experience in the betting or gambling industry.
* Ability to build credible relationships with colleagues and customers.
* Outstanding customer service skills and the ability to engage all customers.
* A passion for sports, betting and gaming is beneficial but not essential.
* An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Be rewarded
* Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
* Monthly pension contributions to help you prepare for your future.
* Enhanced maternity & paternity pay to support your family.
* A long‑service recognition programme and life milestone rewards.
* A recognition scheme to earn and convert points to spend with over 700 retailers.
* A comprehensive financial wellbeing package, including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
* Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
Equal Employment Opportunity & Accessibility
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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