Senior Operations & Customer Support Location: Ayr Hours: Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00 Contract: Maternity Cover (duration TBC) Pay: £15.38 - £16.48 per hour Be the Operational Backbone of a Fast‑Moving Team Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working at the heart of a dynamic operation, you'll play a key role in keeping processes running smoothly while ensuring customers receive exceptional service every step of the way. If you thrive in fast‑paced environments, enjoy problem‑solving, and like being the go‑to person for both customers and colleagues, this role could be a great fit. Experience in the agricultural sector is welcome, though not essential. Key Responsibilities Deliver Outstanding Customer Service Be a professional and approachable first point of contact Handle customer queries, orders, and service updates Provide accurate information on stock levels, orders, and deliveriesOperational & Administrative Support Process orders and operational tasks using internal systems (including MS 365) Support the Office Supervisor and provide cover when needed Assist with complaints, credits/debits, price adjustments, and product issues Manage incoming communications and carry out general administrative duties Provide ...