Join to apply for the Quality and Compliance Team Leader role at Utilita Energy
4 days ago Be among the first 25 applicants
Join to apply for the Quality and Compliance Team Leader role at Utilita Energy
Get AI-powered advice on this job and more exclusive features.
Job Title: Quality and Compliance Team Leader
Location: Chandlers Ford / Remote (Monday’s & Wednesdays on-site)
Salary: £29,592 per annum, plus a discretionary bonus of up to 10%
Hours: Monday – Friday 40 hours per week
Join Utilita and lead the charge in elevating customer experience through quality and compliance leadership!
Lead with purpose—become our next Quality and Compliance Team Leader and drive service excellence from the inside out. This is an excellent opportunity to lead a team committed to upholding the highest standards of quality, compliance, and customer care in every interaction, through telephony, live chat and more.
What You’ll Be Doing
As a Quality and Compliance Team Leader, you will be responsible for leading a team to monitor, evaluate, and enhance call performance across our UK & offshore contact centres.
You will ensure all interactions comply with internal policies, industry regulations, and customer service standards, while coaching and developing your team to deliver consistent, high-quality feedback and support.
Working closely with the Quality and Compliance Manager and internal stakeholders you will identify trends, risks, and opportunities for improvement, all while fostering a culture of accountability, excellence, and continuous improvement.
Who We’re Looking For
* Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous.
* Ability to lead, inspire, and develop a high-performing team through effective guidance, and support.
* Excellent understanding of regulatory requirements and customer service best practices.
* A key escalation point for our Customer Service Team Leaders, ensuring availability to facilitate dispute resolution discussions.
* A proactive, solutions-focused approach and a passion for delivering exceptional customer first service.
* Proficiency in Microsoft Office packages, with strong capabilities across Word, Excel, and Outlook.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About Us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Utilities
Referrals increase your chances of interviewing at Utilita Energy by 2x
Get notified about new Quality Team Lead jobs in Eastleigh, England, United Kingdom.
East Cowes, England, United Kingdom 1 day ago
Southampton, England, United Kingdom 1 day ago
Hampshire, England, United Kingdom 3 months ago
Long Sutton, England, United Kingdom 2 weeks ago
Winchester, England, United Kingdom 1 day ago
Southampton, England, United Kingdom 5 days ago
Southampton, England, United Kingdom 5 hours ago
Long Sutton, England, United Kingdom 4 days ago
Salisbury, England, United Kingdom 1 week ago
Chandler's Ford, England, United Kingdom 1 week ago
Salisbury, England, United Kingdom 1 day ago
Portsmouth, England, United Kingdom 4 days ago
Southampton, England, United Kingdom 1 week ago
Canada, England, United Kingdom 2 months ago
Basingstoke, England, United Kingdom 1 month ago
Whiteley, England, United Kingdom 1 week ago
Fareham, England, United Kingdom 3 weeks ago
Portsmouth, England, United Kingdom 2 months ago
Governance and Process Assurance Lead (Associate Director level), Medical Ethics & Integrity - Medical Affairs
East Cowes, England, United Kingdom 2 weeks ago
Southampton, England, United Kingdom 4 days ago
Food and Beverage Operations Manager, HAMPSHIRE COUNTY COUNCIL
Winchester, England, United Kingdom 1 week ago
Southampton, England, United Kingdom 2 weeks ago
Hampshire, England, United Kingdom 4 days ago
Fareham, England, United Kingdom 1 day ago
Cybersecurity Laboratory Manager - Europe
Waterlooville, England, United Kingdom 1 month ago
Southampton, England, United Kingdom 2 weeks ago
St Helens, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr